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Warranty Information


ion VISion, Inc. ("IVI") takes tremendous pride in designing, developing, manufacturing, distributing, and supporting high quality ophthalmoscopic lenses (the "Product"). If for any reason a Product does not meet or exceed your expectations, you may return it to IVI within 30 days of purchase for a full refund of the purchase price, less shipping. IVI warrants all of its products against defects in materials and workmanship for 1 year from the invoice date. Warranty service will not be provided without receipt or proof of purchase from IVI or an authorized distributor of IVI. Warranty repairs will include all labor, adjustments and replacement parts. The Warranty does not cover shipping damage from the returning party and it is the returning party’s responsibility to properly package, insure, and track the product throughout the return shipping process. The Warranty does not cover any damages to the product caused in whole or in part by the customer’s failure to follow the recommended cleaning, disinfection and sterilization instructions and/or precautions contained in the Instruction For Use, which shall be determined solely by IVI. The Warranty also does not cover service required because of disassembly, unauthorized modifications or service, misuse, abuse, droppage, etc. unrelated to the design and manufacturing processes of IVI, as determined solely by IVI. Except for the above express warranty, no other warranties, express or implied (including merchantability or fitness for any particular purpose), are made or applicable to this agreement. IVI will not be liable to purchaser or any third party for consequential, incidental or special damages arising directly or indirectly from the manufacture, sale or use of ivi’s products, including ophthalmoscopic lenses, and in no event will ivi’s liability under this agreement exceed the amount of the purchase price received by ion vision for the product.

Product Return Policy

All returned Products must be accompanied by a Return Authorization Number to qualify for a refund. Please contact IVI’s Customer Service Department prior to returning the Product to obtain a Return Authorization Number. Customers shall be responsible for returning Products for warranty service or returned goods to ion VISion, Inc., 105 Old Legacy Lane, Chapel Hill, NC 27516 USA. IVI recommends that all shipments to IVI be made via FEDEX, prepaid and insured for full value. Products damages during return shipping do not qualify for a refund or the warranty.

Please clean and disinfect all Products prior to returning them to IVI. If you have questions regarding or ion VISion, Inc.’s Policy Statements, please contact ion VISion, Inc.